Shipping policy
SHIPPING POLICY
Thank you for shopping with OrtoTech Garage. We appreciate your support of our content, community, and merchandise.
Many of our products are made to order through third-party fulfillment partners. This means items are produced after an order is placed rather than pulled from pre-made inventory.
ORDER PROCESSING AND PRODUCTION
Production times vary depending on the product, order volume, product availability, holidays, and fulfillment partner workload. Production time is separate from shipping time.
Because many items are made to order, we may be unable to cancel or modify an order after it has been placed or submitted for fulfillment. This includes changes to size, color, quantity, product selection, or shipping address.
Please review your order carefully before submitting it.
SHIPPING TIMES
Shipping times shown at checkout or in order updates are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, customs processing, incorrect shipping information, or other events outside our control.
Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
SHIPPING COSTS
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase. Shipping charges may vary based on product type, shipping destination, order size, and available shipping methods.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete shipping address is provided, we may be unable to update the address once the order has been placed or submitted for fulfillment. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
LOST, DAMAGED, OR DEFECTIVE ORDERS
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.
If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging when applicable. We will review the issue and work with our fulfillment partner to determine the appropriate resolution.
INTERNATIONAL SHIPPING
If international shipping is available for your order, customs duties, taxes, import fees, or other charges may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless specifically stated at checkout.
International delivery times may vary due to customs processing and local carrier delays.
CONTACT US
Questions about shipping should be sent to us at: